Topics & Guidance

Browse UK rights, regulations & advice

Complaints & Ombudsmen

Directory of UK ombudsmen and complaint bodies, with links to their official websites.

Consumer Rights — Your Rights in Plain English

A practical guide to your legal rights when buying goods, services, or digital content in the UK, including refund rules and returning faulty items.

GOV.UK

How to Report a Crime to the Police in the UK

Clear guidance on how to report non-emergency and emergency crime in the UK, including online reporting, 101, 999, and anonymous reporting.

GOV.UK

Financial Fraud & Scams: How to Report and Get Help

A step-by-step guide on what to do if you have lost money to a scam, who to report it to, and how to seek reimbursement.

GOV.UK

Financial Fraud & Scams: How to Recognise, Report and Protect Yourself

Essential advice on spotting common scams, protecting your financial details, and securing your accounts.

GOV.UK

Consumer Rights: Returning Faulty Goods

When products you buy turn out to be faulty, damaged, or not as described, consumer protection law gives you strong statutory rights. This guide explains your remedies under the Consumer Rights Act 2015, return timeframes, the 6-month burden of proof rule, and how to get a refund.