Citizens Advice — What They Do & How to Contact Them
How Citizens Advice provides free, confidential advice across the UK and how to contact them by phone, chat, or in person.
Citizens Advice is a network of independent charities that provides free, confidential, and impartial advice to anyone living in the UK. Whether you are dealing with debt problems, employment disputes, housing issues, or benefits calculations, Citizens Advice helps you understand your rights and find a practical way forward.
Advisers can help you calculate entitlement to government benefits, negotiate payment plans with creditors, address workplace discrimination, resolve tenancy disagreements, and understand your consumer rights. Their services are available to everyone regardless of income or background.
You can connect with Citizens Advice through dedicated national services depending on where you live:
In England, call Adviceline on 0800 144 8848 (Monday to Friday, 9am to 5pm) or use the live chat service at Citizens Advice England.
In Wales, call Advicelink on 0800 702 2020 or visit Citizens Advice Wales. Welsh language support is available on 0808 223 1144.
In Scotland, call the Scottish Citizens Advice Helpline on 0800 028 1456 or access guidance through Citizens Advice Scotland.
For specialist consumer or energy complaints across England, Wales, and Scotland, call the dedicated Consumer Helpline on 0808 223 1133.
If you prefer face-to-face assistance, use the location finder on the Citizens Advice website to locate your nearest local bureau for drop-in hours or appointments. You can also cross-reference statutory regulations and public guidance anytime at GOV.UK.
This information is for general guidance only. Laws and regulations may change. For personalised advice, contact Citizens Advice on 0800 144 8848 or visit citizensadvice.org.uk
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