Please read these terms carefully. They apply to all consultations and mentoring services provided by Anastasia Fox Consultancy UK.
All fees for consultations and mentoring services are payable in full in advance, before any consultation or mentoring program is confirmed.
All payments are non-refundable. Once a payment has been made — whether for a single consultation, a mentoring session, or the annual mentoring program — no refund will be issued under any circumstances, including non-attendance, cancellation, or change of mind.
If a session needs to be rescheduled, contact Anastasia as early as possible. Rescheduling is at Anastasia's discretion and does not entitle you to a refund.
In writing only. All complaints must be submitted in writing — by email or letter. Verbal complaints made during or after a session will not be treated as formal complaints.
Within 14 days. Complaints must be received within 14 days of the consultation or mentoring session in question. Complaints received after this period will not be considered.
Response within 21 working days. Anastasia Fox Consultancy UK will acknowledge and respond to all valid written complaints within 21 working days of receipt.
How to submit a complaint: Send a written complaint including your name, the date of the consultation or mentoring session, and the details of your concern. Submit by email to Anastasia Fox Consultancy UK, or by post to the registered office address.
These terms apply to all consultations and mentoring services provided by Anastasia Fox Consultancy UK, and form part of your agreement alongside the Mentoring Agreement where relevant. By booking a consultation or joining the mentoring program, you accept these terms.
© 2026 Anastasia Fox Consultancy UK. These terms may be updated from time to time; the version in effect at the time of your booking applies.